Shipping policy
Shipping Policy
Processing Times
All orders are processed within 3–7 business days.
Original paintings may require additional preparation time depending on drying, varnishing, or packaging requirements. In such cases, the buyer will be informed.
Shipping Areas
Shipping is available worldwide.
Shipping Costs
Shipping costs are calculated at checkout based on destination, size, and weight of the artwork.
Delivery Times
Estimated delivery times:
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Luxembourg & EU: 3–10 business days
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International (outside EU): 7–21 business days
Delivery times are estimates and may vary due to customs, postal services, or other external factors.
Customs & Import Taxes
For orders shipped outside the European Union, customs duties and import taxes may apply.
These charges are the responsibility of the buyer.
Packaging
All artworks are carefully packaged to ensure safe delivery.
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Original paintings are shipped with protective materials and reinforced packaging
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Prints are shipped flat or rolled, depending on format
Tracking
Tracking information will be provided once the order has been shipped.
Delays
The artist is not responsible for delays caused by shipping carriers, customs processing, or unforeseen circumstances.
Damaged or Lost Packages
If your order arrives damaged:
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Please contact us within 48 hours of delivery
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Include photographs of the packaging and artwork
We will work with you to find an appropriate solution.
Incorrect Address
Please ensure that your shipping address is correct.
Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.
Contact
For any shipping-related inquiries, please contact:
hello@alenagastaldi.art
